17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.
“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.
Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further.
Rules for mark-ups in stores and regulated prices for 22 basic food products are provided for in a new draft law, which was presented today at the Ministry of Agriculture and Food. "As a government, we are obliged to take care of..
A protest was held in the city of Pernik against animal abuse and for maximum sentences for two residents of the city, Gabriela Sashova and Krasimir Georgiev, who killed animals in a particularly cruel way. They filmed their actions..
The monthly inflation for February compared to January is 0.6%, and the annual inflation for February 2025 compared to February 2024 is 4%, according to the data of the National Statistical Institute. The inflation since the..
A protest is taking place in Sofia to demand maximum sentences for a man and a woman who killed animals in a particularly cruel way. So far, nearly..
In response to the tragedy in North Macedonia, where more than 50 people lost their lives in a fire at a nightclub in the town of Kočani, Foreign..
Overnight, clouds over the north and east will bring brief showers. There will be light to moderate westerly winds which will increase in strength on..
+359 2 9336 661