Podcast in English
Text size
Bulgarian National Radio © 2025 All Rights Reserved

Number of complaints submitted to Ombudsman on the rise

Ombudsman Diana Kovacheva
Photo: BGNES

17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.

“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.

Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further. 



Последвайте ни и в Google News Showcase, за да научите най-важното от деня!
Listen to the daily news from Bulgaria presented in "Bulgaria Today" podcast, available in Spotify.

More from category

Cloudy and warm, with a maximum of 30°C

On Saturday, after the expected overnight rainfall, morning temperatures will range between 8°C and 13°C. In Sofia, it will be around 11°C. During the day, clouds will be mostly significant but high. Winds will increase from the south-southwest,..

published on 3/14/25 7:05 PM

The emblematic monument of Hristo Botev in Bulgaria's Vratsa dismantled for restoration

The emblematic monument of Bulgaria's national hero - the poet-revolutionary Hristo Botev in the center of the city of Vratsa has been dismantled for restoration . For this purpose, the nine-meter statue will be transported to a specialized workshop in..

published on 3/14/25 5:38 PM

Provadiya-Solnitsata prehistoric complex nominated for European Heritage Label

The prehistoric complex "Provadiya-Solnitsata" - the oldest salt production and urban centre in Europe (5600 - 4350 BC) - is among the sites nominated for the European Heritage Label 2025. This year, the European Commission received a total of 21..

published on 3/14/25 5:15 PM